Lindauer DORNIER GmbH
myDoX® is an SAP-based customer portal which the technology leader for web and special machines has implemented with All for One Customer Experience. The highlight: spare parts can now also be found on the basis of 2D drawings, 3D models and the machine structure. This ensures uncomplicated access to components including technical documentation.
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BRANCH
Mechanical and plant engineering -
TOPIC
Customer Experience
LINDAUER DORNIER - THE COMPANY
Lindauer Dornier GmbH is a family-owned company based in Lindau on Lake Constance. The world-renowned aircraft manufacturer Dornier began building textile machines after the Second World War and, as a technology leader for weaving and special machines, exports 90% of its products all over the world.
Customer Experience
THE INITIAL SITUATION
The goal was the introduction of the customer portal myDoX® based on SAP Commerce and an extension of the SAP standard with innovative functions around spare parts & machine management.
THE CX PROJECT
- Spare parts finding in the self-service portal in 2D & 3D machine views
- Spare parts configuration
- Spare parts ordering with seamless portal integration (incl. stock, price, etc.)
- Provision of attractive self-services (e.g. download of customer-specific documents)
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