Machinery and plant engineering

Machinery and plant engineering is currently in the process of a fundamental transformation. Conventional production facilities are evolving into digital factories in which machines communicate with each other independently. New technologies enable intelligent connectivity in all areas: from employees, partners and customers to production and the entire supply and distribution chain.

In addition to digitalization, machinery and plant engineering is exposed to growing competition, declining margins and increasingly heterogeneous customer requirements. Improved customization of products up to lot size 1 is one of the most revolutionary changes driven by Industry 4.0.

Do you know the new challenges?

Increase productivity and efficiency

Do you need a CRM solution that interconnects sales, marketing and service on one platform and helps you to automate your business processes, increase data quality, improve your production and efficiency?

Provide excellent customer service

Do you want your service and sales staff to work more closely together / be better connected and have direct access to all current customer and machine information? Do you want to increase your customers' productivity with the help of Maintenance 4.0 and impress them with a high first time fix rate and digital offers in service issues?

Trend towards individualization of products/customer offers

Do you also notice the specific customer demand for individualised products, that you should offer your customers more individual offers/product variants and create an offer for this as quickly as possible, ideally with the appropriate services included? Have you ever looked into the CPQ (Configure Price Quote) process?

Your opportunity - increased productivity, higher EBIT through first-class customer service

Take the opportunity and provide your sales and service teams with valuable information about customers, products, offers, service and even the machine. This helps to win orders faster, process tickets more quickly and impress with individual support.

Thanks to excellent field service, spare parts identification by digital twin and remote services using AR as well as image recognition via Cogintive Services, you can significantly reduce your customers' machine downtimes and failure rates. This will increase your sales in the long term and thus boost your EBIT. Strengthen your customer relationship and loyalty by means of consistent customer experiences, for example in the form of service and after-sales portals.

You can meet the pressure on margins and the need for customized, individualized products through personalization, variant configuration and individually tailored quotations using a CPQ solution. We are happy to support you in the development of a continuous process from quotation to invoicing.

Our customer AZO reports:

Our offer

TAILOR-MADE CUSTOMER EXPERIENCE

Individual

We know the requirements of your industry. As a full service provider we offer all-encompassing solutions and services that enable appealing quick wins and ensure sustainable success with an in-depth digital transformation.

SAP STANDARD MEETS INNOVATIVE ADD-ONS

Innovative

As a multiple award-winning SAP Premium Partner, we are very familiar with the SAP Customer Experience Suite portfolio. Our developers extend the SAP standard with innovative in-house developments making the solutions even more valuable for you.

SEAMLESS INTEGRATION MEETS HIGH USABILITY

optimized

We guarantee smooth interfaces in your system landscape and ensure a high level of acceptance in the team with individual adaptations. The simple integration with other products from the SAP portfolio or Microsoft, for example, guarantees the best customer and employee experience.

Competitive all along the line

interconnected

As a subsidiary of the All For One Group, we have a strong network of over 2,500 experts. We think holistically about your digital transformation and provide reliable answers to questions about leading business IT from SAP, Microsoft or IBM.

From The Practice:

AZO GMBH & CO. KG The digital transformation at AZO began with the introduction of an SAP industry solution for medium-sized machine and plant manufacturers for mapping the company's processes in the entire production, logistics and finance area. Replacement of Baan. In the second step, the company decided to introduce an SAP-supported customer and service portal with digital twin.

AUG. WINKHAUS GMBH & CO. KG To improve its customer experience, the company chose an innovative B2B/C platform based on SAP Commerce, including functions for product data management, product configuration and integrated inventory management.

HELLER Projects: Implementation of a myHeller customer & service portal with spare parts management as well as implementation and support of SAP HCM.

Lindauer DORNIER myDoX® is an SAP-based customer portal which the technology leader for web and special machines has implemented with All for One Customer Experience. The highlight: spare parts can now also be found on the basis of 2D drawings, 3D models and the machine structure. This ensures uncomplicated access to components including technical documentation.

Learn more

Learn more about the topics CRM Introduction and Challenges Service 4.0.

CRM Introduction Guide

Whitepaper Challenge Service 4.0

Case Study "Exciting Spare Parts Management"

Case Study AZO "Simplifying support of complex installations"

Do you have any questions?

We are happy to help you!

Your contact for Customer Experience

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