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Customer Care

We support your company in all service issues, so that you can concentrate 100% on your business! As a strong, trustworthy and innovative partner, we support you in CX issues throughout the entire customer journey of your customers. According to the principle "partnership as equals", we offer you a complete, personalized support concept with our customer care services, because our commitment to you does not end with the purchase of the solution, but continues throughout our entire partnership.

your benefits

As a strong, trustworthy and innovative partner, we offer you complete strategic customer care and support you in all CX topics. We offer reliable day-to-day support, accompany you in the continuous development of your success and bring valuable CX knowledge into your company.

01

Stability

in everyday business.
02

Increase

your competitiveness.
03

Know-How

sustainable incorporating in the company.

What is important to us

Our Customer Care offers are not exclusively aimed at customers with whom we already have a business relationship as an implementation partner. If you are looking for support for CX solutions that have already been implemented, we would be happy to discuss your wishes and requirements with you!

Do you know the challenges

team

Who will support my team in day-to-day operations?

Customer Operation
Fast and uncomplicated support

potenziale

Am I making the most of my business potential ?

Customer Innovation
Strategically expand competitiveness

CX_wissen

How do I embed CX knowledge sustainably in the team?

Customer Academy
Exploiting potential sustainably

OUR SERVICES

CUSTOMER OPERATIONS - FOR FAST, UNCOMPLICATED SUPPORT IN EVERYDAY LIFE

The service for more security and efficiency during operation!

Support Services

The Customer Care Team is there to help you whereever you need it. Receive concrete click instructions or information on relevant SAP highlights and use the customer portal or the consulting sessions for an uncomplicated and direct exchange of incidents or change requests - we are there for you on all channels!

Active Services

Precise support for your key users. Save internal resources and keep your IT quality at top level. Transparent, individual and targeted.

CUSTOMER INNOVATION - ONE STEP AHEAD OF THE COMPETITION

Let's take your business to the next level!

Standardized Innovations

Do you know the potential for your business and are you really exploiting it completely? Do you want to optimize your processes? Our experts analyze the processes and requirements around your SAP Customer Experience solution and provide you with competent advice on apps & services that deliver the decisive added value for your business. We know the current challenges on the market and have developed the appropriate add-ons and services to align your processes even better with the needs and wishes of your customers.

Individualized Innovations

There's no such thing as can't. Together we develop customized solutions for your company that are tailored exactly to your needs.

Contact Mrs. Leers

Project development with B4B was fun. Together, we worked specifically towards finding the ideal solution for our sales force. Everyone thought out of the box and was always approachable.

Désirée Leers, CRM Manager, Villiger Söhne GmbH

CUSTOMER ACADEMY - INVESTMENT IN THE FUTURE

Ensure that valuable knowledge about the solutions you use is permanently incorporated into your company. The knowledge is passed on to your employees by means of training courses, so that your staff is completely up-to-date and, for example, perfectly prepared for international roll-outs.

Our offers ensure that your employees strategically build up and deepen valuable CX know-how. Upon request, we create customized training plans or individual training packages.

SELECT FROM 3 TRAINING MODELS

We will be happy to advise you on the offers of the Customer Academy!

01

B4B Leading

02

B4B Supported

03

Self-Learning

Mockup of Villiger Case Study

Case Study Villiger Söhne GmbH

Use smart solutions to improve product visibility via the field sales force, without advertising. Find out what possibilities the SAP Sales Cloud opens up for efficient visit planning. And discover why the successful partnership with B4B Solutions has led to the redevelopment of visit management in the SAP Sales Cloud.

Are you interested in innovation and support models?

Contact us, we are happy to be there for you!

karl_maier_2316x1054
Karl Maier Delivery Executive

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