High tech OEMs and component suppliers are facing rapid technological as well as sales-related changes. Product life cycles are becoming shorter and shorter, customers' buying behavior is changing enormously, and they want to be served via different channels.
Do you know the new challenges?
- Immediate deployment of products, software and services across diverse sales channels
- Development of solutions that enable new digital business models in today's platform-centric business world
- Change of focus from product-specific to customer-centric perspective
- Changing buying behavior (customers buy across multiple channels, more and more online)
- Creating a consistent positive customer experience along the entire customer journey
- Strong competitors - fast adopters with most effective distribution network dominate the market
Your opportunity - increase your competitiveness and that of your customers through an innovative hightech CX platform that:
- Opens new sales channels and integrates existing teams
- Seamlessly integrates front office services (sales, service, marketing and commerce) and back office applications (logistics, production, accounting)
- Enormously shortenes time to market and time to volume
- Enables a true 360° customer view
- Leads to shorter response times by using AI and IoT scenarios
- Provides virtual and real-time assistance via remote support to service technicians
Learn more about the topics customer and service portal as well as CRM introduction.
Do you have any questions?
We will be happy to help you!