SAP Service Cloud
Inspire your customers with automated service processes, fast response times, modern information management and interactive service offerings on all channels. Especially targeted omni-channel communication paired with individually configurable customer portals ensure comprehensive customer care. With SAP Service Cloud, you can now react quickly and competently to customer enquiries, process service tickets with absolute precision, plan and implement efficient service calls, and thus ensure a high level of customer satisfaction.
- Central interface / platform for customer data, individually configurable
- State-of-the-art ticket management
- Self-service portal for customers
- Knowledge management & collaboration tools
- Real-time analysis and reporting
- Sales department has an overview of current tickets at all times
Nothing is worse than a customer having to explain their problem several times - with SAP Service Cloud, your employees have all the relevant information about a ticket in view.
- Process consulting: Integration of the SAP Service Cloud into your service processes
- Development of a template / prototype with your users
- Implementation and individual customization of the SAP Service Cloud
- Training and workshops for your users
- Interfaces to many SAP solutions, e.g. SAP S/4 HANA (Cloud), SAP ECC and other applications
- Technical support and managed services to take strain off your internal IT
Do you have any questions?
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