CTI Microsoft Teams (Add-On SAP Sales Cloud / SAP Service Cloud)

Suddenly home office: COVID-19 has permanently changed the world of work. Among all the digital solutions that have supported mobile working in the past months, one certainly has been the most prominent: Microsoft Teams. You got to know and appreciate the collaboration tool in the last months and now you want to combine the advantages of Microsoft with your CRM? With our Computer Telephony Integration this will soon be possible.

START YOUR NEXT PHONE CALL WELL PREPARED!

DAVID MOLTER, PRODUKTMANAGER, B4B SOLUTIONS

THE INTEGRATION FOR PERFECT COMMUNICATION

You are already working with Computer Telephony Integration (CTI), but you miss a support for your service and communication processes? Based on our successful CTI for Skype for Business we will soon launch a solution for the integration of MS Teams.

YOUR ADVANTAGES:

Select a contact person in SAP Sales & Service Cloud
View missed calls, including all details
Start incoming calls and callbacks with just one click
Data mainteance of your communication partner during the call
Create call notes in the phone history

AVAILABLE SOON!

The solution is currently in the test phase. Fill out the contact form now and be among the first to use CTI Teams.

Do you have any queries?

We will be happy to help you!