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Stiegelmeyer GmbH & Co. KG

Beds and furniture from Stiegelmeyer are a safe investment for any home. The company also wanted to ensure ideal customer experiences in the event of service and make spare parts identification and ordering as easy as possible for its customers. Together with the customer experience experts from B4B Solutions, a modern and efficient spare parts management system based on SAP Commerce Cloud was set up and the customer experience for customers and service technicians was sustainably improved.
  • Industry

    Manufacturing
  • TOPIC

    Customer Experience

Stiegelmeyer GmbH & Co. KG - The company

The Stiegelmeyer company stands for modern and comfortable beds and furniture in hospitals and nursing homes. In addition, comfort beds for discerning private customers and a comprehensive range of services are provided. The aim is to promote the health and well-being of residents and patients.

We have set up a modern, efficient spare parts management system, creating the fastest and most convenient route to all our products and services for end customers and employees.

Andreas Held, Head of Service

The INITIAL SITUATION

Customers and internal Stiegelmeyer technicians could only request spare parts via a platform without prices and availability. The proprietary advisor system was only available as an "isolated solution". In order to network and digitalize various processes, the company opted for the flexible solutions of B4B Solutions.

Digiital service portal from Stiegelmeyer for more transparency in customer service

THE CX PROJECT

With the B4B Equipment Viewer, an innovative spare parts ordering system was implemented. The hierarchical display of individual components and the exploded view significantly simplify the selection process. Furthermore, a chatbot was implemented that allows navigating through the spare parts in a natural dialog.

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Award for excellent SAP implementation

SAP QUALITY AWARD 2021

DO YOU HAVE ANY QUESTIONS?

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Johannes Preiß Senior Director Sales
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