D.A.S. Rechtschutz AG

Industries

Services
TOPIC

Customer Experience

D.A.S. Rechtschutz AG - THE COMPANY

D.A.S. has been operating in Austria since 1956, specializing in legal protection solutions for private individuals and companies. As an independent legal services provider, it offers comprehensive insurance coverage, professional support from highly qualified legal staff, and legal services such as D.A.S. Direkthilfe® and D.A.S. Rechtsberatung.

Customer Experience

INITIAL SITUATION

D.A.S. was looking for an alternative to another provider because product and implementation partners did not meet the company's specific needs. Together with All for One Customer Experience a concept for the complex data structure & relevant interfaces was developed.

The project

The business model of D.A.S. Rechtsschutz AG is based on a sales channel mix. This consists of employed sales force, external brokers and agents as well as online sales. Together with All for One Customer Experience, a concept for the company's complex data structure was developed. Relevant interfaces to third party systems were considered from the beginning. The primary goal was to achieve a 360° customer view and to increase sales performance. Daily customer care was to be simplified.

D.A.S. Legal Protection Insurance relies on SAP Sales Cloud

Solutions used

SAP Sales Cloud
SAP Integration Suite

Highlights

Change from contract-centric to customer-centric data management with 360° customer view.
3rd party interfaces to inventory management system, claims system, online rate calculator as well as herald.
Mapping of direct & indirect sales activities
Mapping of complex role concept
Special extension for specific DSGVO requirements

Responsible handling of customer data and professional customer care from the initial contact to the claim are our top priorities. Together with All for One Customer Experience, we have taken our sales to a new level.

Norbert Hofer, Head of Sales Service, D.A.S. Rechtsschutz AG

Project Summary Customer Experience - D.A.S. Rechtschutz AG Open PDF

Case Study How can streamlined sales processes return the focus to building better relationships? How higher data quality, optimized processes and user-friendly solutions allow you to focus on the essentials. To the success story

The advantages of SAP Sales Cloud at a glance

360° customer view

All customer information centrally accessible

Sales management

Data & analysis tools for strategic sales

Sales Performance Management

Quick & easy task distribution

Pipeline Management

Individual evaluations in real time

Automated workflows

Sales automation ensures lean processes

Mobility

Time and location-independent access to data

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