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Customer Care Manager (m/f/d) Focus on CRM

  • Area

    SAP Consulting
  • Location

    Dusseldorf, Filderstadt near Stuttgart, Heidelberg, Munich, Ratingen
  • Career-Level

    Professionals

THAT MAKES YOUR JOB EXCITING

  • You advise our customers on all aspects of the SAP Customer Experience (Sales, Service, Marketing and Commerce), with a focus on the SAP Sales & Service Cloud.
  • You check new wishes and requirements of our customers for their feasibility, create concepts for them and implement them
  • You plan and moderate requirements workshops and give presentations
  • In addition, you act as an account manager for your own customers: you maintain the business relationship, provide strategic advice and place customer care services
  • You always keep an eye on your customers - you know which topics, inquiries and training needs there are

THAT'S WAITING FOR YOU

  • A great working atmosphere in a successful, ambitious team with flat hierarchies
  • Professional and personal development through diverse, challenging projects for an innovative clientele in an absolute growth industry as well as career models
  • Flexible working hours
  • Exciting and diverse tasks as well as support from an experienced mentor
  • Numerous benefits such as flexible working hours, snacks, accident insurance, further training opportunities, etc.

YOUR TALENTS

  • Completed education with focus on business administration (business administration, marketing, sales) or IT
  • You have an understanding of and interest in customer experience (marketing, sales, service, e-commerce) and have basic project management skills
  • Your strengths include a confident and communicative manner and an analytical and structured approach to work
  • You have an independent and team-oriented approach with initiative and the ability to work under pressure.

THIS IS WHAT YOU CAN LOOK FORWARD TO

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Valuable personal freedom

Flexible working hours, mobile work, and a high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.

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30+1 days leave

Take your time for the things that are important to you.

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Great prospects

Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.

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Attractive bonuses & discounts

Benefit from bonuses for special projects, premiums for staff recommendations, and anniversaries, staff discounts for private online shopping, as well as discounted leisure- and fitness offerings (Qualitrain).

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Real challenges

Play your part in exciting, varied projects & tasks that challenge and develop you. Reach your personal goals as part of a cross-functional, tightly integrated team.

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We Are One

Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day.

About B4B Solutions GmbH

Our everyday business is all about customer experience and building strong and sustainable customer relations. We support our customers with innovative solutions and technologies, assisting them to seize the various chances in customer experience management and actively shape the world of tomorrow. Our team of creative heads, analysts, and out-of-the-box thinkers helps your company to stand out in the sales, service, marketing, and e-commerce areas. As part of All for One Group with over 2,500 consulting- and business-IT experts, we provide both our employees and our customers with an extensive and tight network of solutions and opportunities.

More than 150 COLLEAGUES

Look forward to meeting you

546 laughs per day

Trending upwards :D

AGE Ø 33

A young (at heart) team

Founded in 2012

By a group of fellow students

Your Contact Person

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Thomas Mörtl Candidate Success Manager